(Execution Excellence → Growth Track to Operations Lead)
Remote | Part-Time | Contract
(A future operator who can think with the founder)
🚀 The Role
We are hiring an operations-first, high-standard executor who wants to grow into a future Operations Lead / Founder’s Right Hand.
This role starts with disciplined execution.
You will first demonstrate:
- Reliability
- Attention to detail
- Communication maturity
- Sound judgement
- Systems thinking
This is not a strategy role (yet).
Marketing direction is already defined.
Your responsibility is:
Precision, quality, and consistency.
📈 Growth Path (6–12 Months)
Strong performers may grow into:
- Greater ownership
- Process oversight
- Decision-making responsibility
- Increased compensation
- Long-term leadership role
This role is designed for someone who wants to grow:
- From tasks → process ownership
- From execution → decision filtering
- From support → system management
- From assisting → protecting the Founder’s time
Growth is performance-based, not tenure-based.
If you are ambitious but impatient, this role is not for you.
If you are disciplined and willing to build capability step by step, we would like to hear from you.
🧩 Role Structure
- ~60–70% Operations
- ~30–40% Marketing Execution
Scope may expand based on performance and business needs.
🔹 Primary Focus: Operations Excellence
1️⃣ Systems & Quality Control
You will:
- Maintain and improve SOP documentation
- Monitor automated systems and flag issues early
- Manage WordPress & WooCommerce backend
- Perform basic HTML formatting edits
- Ensure all PDFs, documents, and materials are professionally delivered
- Conduct quality checks before anything is sent externally
- Identify recurring inefficiencies and suggest improvements
- Use AI tools responsibly to improve workflow efficiency
This role exists to protect operational standards.
2️⃣ Email & Customer Operations (Important)
You will:
- Handle customer emails professionally and calmly
- Manage inquiries from students, parents, and partners
- Ensure tone aligns with brand standards
- Track follow-ups and maintain organised records
- Escalate issues appropriately
- Convert recurring issues into improved SOPs
This requires:
- Clear writing
- Emotional maturity
- Sound judgement under pressure
🔹 Secondary Focus: Marketing Execution
Marketing strategy is already defined.
You will execute:
- AI-assisted content writing (editing and refining required)
- Social media scheduling
- Email marketing campaigns and newsletters
- Content repurposing
- Landing page updates
- Marketing material formatting
This is structured execution, not strategy ownership.
⏱ Time Commitment
- 2–4 hours per day
- Flexible working hours
- Must overlap at least 2 hours between 1pm–6pm (GMT+8)
- Occasional weekend support when required
- Available during Christmas and New Year for essential support
🧠 Who This Role Is For
This role is suitable for someone who:
- Thinks in systems
- Notices details others miss
- Writes clearly and professionally
- Is technically sound and comfortable with digital tools
- Accepts feedback without ego
- Takes ownership instead of deflecting responsibility
- Values clarity, structure, and quality
- Wants long-term growth
- Is willing to start with execution and earn progression
- Respects other people’s time
- Aligns with our Core Values through actions, not words
❌ This Role Is NOT For
- People looking for routine checklist work only
- People who need constant supervision
- People who are defensive under feedback
- People who avoid responsibility or shift blame
- People who hide mistakes instead of addressing them
- People who expect immediate authority without earning trust
- People who say they align with values but do not demonstrate them in behaviour
🔧 Required Competence
You must be comfortable with:
- WordPress
- WooCommerce
- Basic HTML
- PDF formatting and document handling
- Professional email writing
- AI tools (with judgement and verification)
- Organised digital file management
Strong digital literacy is non-negotiable.
Mandarin is a plus.
📊 Trial & Evaluation
This role begins execution-focused.
During the first 6 months, you will be evaluated on:
- Reliability and consistency
- Attention to detail
- Email and customer handling quality
- SOP documentation clarity
- Marketing execution quality
- Ownership mindset
- Coachability
- Alignment with Core Values (demonstrated through behaviour)
🌱 Long-Term Opportunity
High performers may grow into:
- Increased compensation
- Expanded responsibility
- Operations Lead role
- Founder’s Right Hand
We are not looking for a seasonal contractor; we are looking for a foundational partner who intends to be managing these systems with the Founder two years from now and beyond.
🧭 Final Note
We are not looking for someone to “just complete tasks.”
We are looking for someone who can grow into:
A future operator who can think with the founder.
👉 To apply:
Please complete our 9 preliminary screening questions via the application form below.
We do not review CVs without completed responses.
Take your time — we are not looking for quick answers, but clear thinking.
