Terms and Conditions

Skolatis Web Site Agreement

Important! These terms of service (tos) and terms and conditions govern your use of this site. Please read this document carefully before accessing or using the site. By accessing or using the site, you agree to be bound by the terms and conditions set forth below. If you do not wish to be bound by these terms and conditions, you may not access or use the site.

Skolatis may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site. You agree to review the agreement periodically to be aware of such modifications and your continued access or use of the site shall be deemed your conclusive acceptance of the modified agreement.

Use of the Site

Limitation of Liability

In no event will Skolatis be liable for:

(i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if Skolatis or its authorized representatives have been advised of the possibility of such damages, or

(ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service.

(iii) any ‘bad exam results’ arising from using our site.

Skolatis makes no representations whatsoever about any other website which you may access through this one or which may link to this Site. When you access a non-Skolatis website, please understand that it is independent from Skolatis, and that Skolatis has no control over the content on that website. In addition, a link to a Skolatis website does not mean that Skolatis endorses or accepts any responsibility for the content, or the use, of such website.

Accessibility Statement for Skolatis

Skolatis is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to guarantee we provide equal access to all of our users.

Types of accessibility we support
We want our website to be inclusive for everyone. However, currently, we can only provide support to individuals with mobility issues. Our accessibility roadmap outlines the standards we plan to meet and the target dates when we will improve accessibility on our website. The following are the areas we are working on: 

• Vision (in the planning stage; target completion: year 2025)
• Auditory (in the planning stage; target completion: 2026)

Measures to support accessibility
Skolatis takes the following measures to ensure accessibility:

• Including accessibility as part of our mission statement.
• Including accessibility throughout our internal policies.
• Integrating accessibility into our procurement practices.
• Actively recruiting and hiring accessibility team members.
• Providing continual accessibility training for our team members.
• Assigning clear accessibility targets and responsibilities.

Digital accessibility
We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using a keyboard 
• We’ve also made the website text as simple as possible to understand.

We know some parts of this website are not fully accessible:

• you cannot modify the line height or spacing of the text
• most of the images and PDF documents are not fully accessible to screen reader software
• video and audio content do not have captions 
• screen reader is unavailable.

We are currently working with website accessibility experts to rectify this issue by implementing these features and expect to have this complete by year 2025.

Feedback
We welcome your feedback on the accessibility of Skolatis. Please let us know if you encounter any accessibility barriers:

• Send us an email via our contact page.
• We respond to feedback within 24 hours on weekdays, and 48 hours on weekends.

Copyright, Licenses and Idea Submissions

The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks is Skolatis.com, its affiliates or other third party licensors.

YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR DIGITAL PRODUCTS.

Model Answers

You agree that all digital products purchased from our site is subject to copyright protection. Your information will be stamped on the digital products, and all digital products are password encrypted to prevent unlawful copying, reselling, editing, printing and distribute in public.

There is NO exchange, nor refund available for our digital products. Digital products include: all soft-copy products (Model Answers etc.), courses and programmes, markings.

Model Answer means Sample Answer. Model Answers are NOT guidelines on “How To Answer”. Please do not make false claims that you expect to have detail guidelines on how to answer each question (or comments, or explanation) after purchase just to keep the file free, or to show your authoritative towards us. If these Model Answers do not match your expectation, please do not purchase them then later demonstrate your negativity towards us. We regrettably have to list out false claim name list on our website in order to let others learn how to act with integrity.

Choose the right Model Answer that you need. We do not accept request to exchange or refund if you bought the wrong Model Answer by mistake. Please write in to us within 24 hours from the day of your purchase if you can’t download the Model Answers. Storage of the downloaded files is at your own discretion. We do not keep the encrypted purchased Model Answers for more than 15 days from the day of your purchase.

Online Courses

Online courses refers to all courses available on our website. Teachers, schools, and learning centres are NOT permitted to enrol into our online courses, nor distribute our eBooks and Model Answers to all your learners. Any claim to ‘review’ our course material will be dismissed immediately, and no refund will be granted.

Proof Candidate’s identity is required. If we find out you are not a candidate, your admission would be rejected and there is no refund.

For wrong course purchases, we are unable to provide a refund. Please make sure you select the right course before proceeding to payment.

Respect the course duration. Any demand to access the course after the closing date will be dismissed and no refund would be granted.

Once the subscription is cancelled, you no longer have access to the course(s), no matter when was your last payment.

Every member is responsible to cancel the course(s) by him/herself. Instruction is given inside the course. Unfortunately we are unable to provide any refund if you failed to cancel the course and the charge is effected. Any request for refund will not be entertained due to failure of own responsibility.

A/A* Guarantee

Please abide to the Terms & Conditions to be eligible for the A/A* Guarantee.

Steps to follow to be qualified and to claim A/A* guarantee:

1. Create and share the full study calendar no later than 1 week after you signed up for the course.
2. Follow through the weekly course schedule and spend a minimum of 60 minutes a day per subject.
3. Go through the topics in detail and revisit all topics at least twice a week.
4. Click the “Complete” button after every lesson and practice.
5. Participate in ALL the scheduled Q&A sessions after every section.
6. Scan and submit all the solved structured questions practices for each topic which we assigned. Please include your full name, username, and email address in all your practices.
7. Scan and submit all the solved past exam papers which we assigned. Please include your full name, username, and email address in all your past exam papers.
8. You MUST have submitted your mock exam for marking. Your mock exam score must be 95% and above. If your mock exam is below 95%, you must use the Q&A session to clarify your mistakes, reattempt mock exam and submit for marking again (additional marking charge applies). Failing to do so, you are disqualified.
9. If we find any mistakes in the structured questions practices and past exam papers, and you did not clarify your doubt by using the Q&A session to get the correct answers, you are disqualified.
10. If we find any mistakes in the past exam papers, and you did not clarify your doubt by using the Q&A session to get the correct answers, you are disqualified.
11. If you submit last-minute requests for Q&A and marking, you are disqualified.
12. The course progress bar should be at 100%. 
13. The quizzes scores should be at 100%. If you cannot score 100%, and didn’t use the Q&A session to clarify the correct answers, you are disqualified.
14. Repeat the course minimum 2 (TWO) times – from beginning to end.
15. If you fulfilled all of these steps diligently, and could not score A/A*, we would be glad to provide you a full refund.
16. Write in for a guarantee claim should be done within 24 hours after the official result release date. All solved practices and solved past exam papers must be submitted within 3 days after your write in for the guarantee claim (by following the instruction on number 6 and 7 above).

Important Notes:

• Our system keeps a record of all the login dates and times, quizzes scores, as well as all the questions submitted in the Q&A sessions (for structured questions and past exam papers practices).
• Simply by logging in and let the time run, without working on all the practices and past papers, you will not get any results, and the guarantee won’t apply.
• You MUST work on ALL structured questions before looking at the answers. Simply by “reading” the structured questions’ answers without working on them, you will not get any results, and the guarantee won’t apply.
• Simply by purchasing the course, thinking you can ask for refund without actually taking action to work on all required tasks; the guarantee won’t apply.
• If you have already planned not to score A/A*, intentional underperformance to abuse the guarantee from the start, write in to ask the process to claim refund before your actual exam, you are disqualified. Once we discovered this intention from a member, we deserved the right to expel this member from our courses, and the name will be distributed to our network of future employers under the iGraduate Club*.
• If you submit your mock exam then cancel your subscription right after, your mock exam won’t be marked. You need an active subscription to have your mock exam marked.

* Numerous research have found direct link in impact of academic integrity on workplace ethical behaviour. These research conceptualised academic integrity as a series of basic principles which are the foundation for success in any aspect of life, and represent essential elements that allow achievement of the necessary learning which enable the future student to face and overcome any personal and professional challenges.

How to claim the refund?

1. Send an email to us 24 hours after the official result release date. Include a copy of your official statement of results from either Cambridge or Edexcel board.
2. Send ALL the scanned practices and past exam paper practices provided inside the course within 3 (THREE) days of filing of refund.
3. All scanned documents must be legible. Illegible documents will be disqualified.

Q&A Session and Marking

You need to have an active subscription when we answer your questions or mark your practices.

In the event that you posted questions, and unsubscribed right after, we will not attend to your questions.

Marking has be to submitted within the active course duration. We will not mark any practices which submitted on the last day of subscription.

iGraduate Club

The discount for revision courses will only be valid if the iGraduate club subscription is still active. If the iGraduate Club membership expires, the price of the revision course will return to the normal price.

Skolatis Explorer

We reserved the right to change, add, suspend, cancel, remove, or otherwise modify the Skolatis Explorer game at any time without prior notice.

Indemnification

You agree to indemnify, defend and hold harmless Skolatis and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys? fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

Refund Policy

There is NO refund for our digital products, courses and programmes.

Due to the low annual iGraduate Club (International Graduate Club) membership fee, and high value provided, there is no refund, nor prorated refund for iGraduate Club membership fee.

In the event, however, that you did not receive your digital products after your purchase, simply contact us via our contact form and let us know the problem. We would forward you the respective product(s) that you have purchased.

Privacy Policy

All details obtained during registration, ordering or other activity on our site are held with the strictest confidence. We will never sell or give your information to any external companies or sites.

Affiliate Sales

Anyone found to be committing fraud will have their affiliate accounts suspended and all funds frozen.

Affiliate commission will be reversed for refunded sales and will be reported as a negative sale in the sales report.

Security

Any passwords used for this site are for individual use only. You will be responsible for the security of your password (if any). Skolatis will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that Skolatis considers insecure, Skolatis will be entitled to require the password to be changed and/or terminate your account.

You are prohibited from using any services or facilities provided in connection with this site to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. If you become involved in any violation of system security, Skolatis reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents. Skolatis reserves the right to investigate suspected violations of these Terms of Use.

Customer Support

We try to reply to all customer support queries within 24 hours of posting on weekdays. We have a very good track record of providing excellent customer support. Our main form of customer support is offered by the Team Skolatis via the Contact page, or write to us via email at contact[at]skolatis[dot]com. Please note that we do not offer support via instant messaging or phone due to time zone differences. So if you need instant messaging or phone support, regrettably you will need to look for alternative solution.

Support via Forum

We provide free support via our discussion forum/comment sections on our site. The forum questions need to be very specific to exams & studies related issues only. If an advertising, rude, harassing feature exist in your ‘questions’, we will delete your comment(s) immediately. We cannot teach/consult you on how to best teach or study a subject. We also cannot give you all kinds of course material free of charge.

Product Delivery

Our digital products are delivered instantly via email to your inbox. On rare occasions an email can get delayed or missed or it can end up in your junk folder. If you do not receive an email containing the product download links within a few hours after the order, please contact us and we will send you fresh download links.

Terms of Service / Terms & Condition Changes

Changes to our Terms of service and terms & conditions will be made without direct notification. It is your responsibility to ensure you check for changes in our terms of service and terms & conditions.